I was the Lead Product Designer for Maryland’s Total Human-services Integrated NetworK — MD THINK. A new data-management cloud-based platform that provides critical resources to adolescents, adults, refugees, and those requiring long-term care.
I was brought on towards the middle of the project as a Lead UX Designer consultant for Deloitte and was immediately thrown into an already built system that required a lot of rework without much guidance. In order to get a first hand perspective of how the outdated system worked, my team set up a 3 month discovery phase.
users overview —
Create Intake Assessments and collect necessary data to provide services for individuals in need.
Evaluates provider applications and conducts walk-through reviews of Program & Services.
Assigns intake assessments to caseworkers and oversee approval of cases.
Assigns referral workers to provider applications and oversee's approval.
- DHS employee
- OLM worker
Improve cross-program collaboration and make tracking, sharing and completing work tasks easier.
New Find and Add cross-platform functionality cuts down on unnecessary manual work and prevents duplicate entries from clouding up the database.
Referral workers can now remotely access and upload important client information while on the field without having to run the risk of breeching security by utilizing their personal phones.
Service providers now have their own hub to manage all their records, eliminating the stress of email documentation.
The platform went live in January of 2020, right before the world shut down. Thankfully, thousands of Maryland's DHS workers were able to securely and remotely access and enter important data. This significantly impacted how citizens were able to receive services throughout the entire pandemic.
UX / UI
Deloitte’s Development & Business Analyst team